Business Process Software: Making project delivery clear, accessible and fit-for-purpose

To develop a new system that would make project delivery activity including work procedure, expectations and accountability clearer and more accessible.

• Projects completed and delivered accurately first time
• Teams understood their role and what was required of them
• Best practice adopted by the wider company.

Hochtief is one of the world’s leading construction groups. Due to the continued expansion of the business, Hochtief UK’s processes and management systems weren’t keeping up with the demands of the workload. Teams started delivering inconsistent practice in winning work which was leading to errors and inefficiencies.

Although detailed procedures existed at Hochtief, there were issues in identifying, understanding and accessing the appropriate work procedures. The challenge for STC INSISO was to develop a new system for the team at Hochtief that would make project delivery activity including work procedure, expectations and accountability clearer and more accessible.

Using our Designed for Business (DfB) approach, our specialists designed a single-field-of-view project delivery process called ‘Clear Cut’. The process was designed to be supported with awareness sessions, communication materials and an intranet solution. Our DfB approach included health-checks with a cross-section of personnel across sites and functions to establish current challenges and experiences. We created an overall identity for the system and liaised with IT specialists to bring it to life ensuring both engagement and functionality to drive maximum results.

Our solution made it very clear what the minimum undertaken expectations were at each phase of the project. This ensured that each team could appreciate what was required to successfully complete the project.

By removing the uncertainty and using clear and consistent communication and processes, projects were delivered right the first time.

Working collaboratively, it was possible to capture best practice from across the business and build that into a preferred wider way of working to ensure continuous best practice in the future.

The final result was the ‘Clear Cut’ system which ensures projects are planned and executed safely, timely and efficiently.

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